Before contacting technical support, please check the displayed error code and the serial number on the robot arm.
If you provide that information as well, you can receive faster technical support.
A/S Support
We provide A/S services including diagnosis and repair for faults or errors.
Has your product developed a fault or error and needsA/S support?
This page is for A/S support regarding product faults and errors.
Choose the right inquiry type for faster, more effective support.
Frequently Asked Questions (FAQ)
Review common A/S questions before requesting service.
You can check detailed information about the error code using the search function in the collaborative robot technical support web manual.
After connecting the RB UI to the control box, you can perform a software update from the Set-up > System menu.
Support Process
Follow each step from request intake to service completion.
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Step 01 Request submitted
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Step 02 Service team review
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Step 03 Remote support or on-site service
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Step 04 Repair or replacement
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Step 05 Complete
Need A/S support?
Describe the issue and our service team will help with diagnosis and repair support.
